Terms of Service
Last updated: 23 August 2026These are the terms on which we work. They are written to be read, and they say the same things our website says. If anything here surprises you after reading the site, tell us, because it should not.
1. Who we are
We are Notla Ventures Limited, trading as Notla.Wales, a company registered in England and Wales with company number 16673455. Our registered office is 144 Walter Road, Swansea SA1 5RW. You can reach us at hello@notla.wales. In these terms, "we" and "us" mean Notla Ventures Limited, and "you" means the customer named on the quote.
2. These terms and how a contract forms
Our services are designed for business customers. By ordering, you confirm you are buying for the purposes of your business. Nothing is bought through our website: the estimator gives guide prices only. A contract forms when you accept our written quote and make the payment it sets out. Your quote and these terms together are the whole agreement, and any change to them must be agreed in writing. If we enter into a signed services agreement with you, that agreement applies in place of these terms.
3. Quotes and prices
Before any work starts you receive a fixed written quote listing exactly what is included: pages, interactives, add-ons, photography, delivery speed and any monthly plans. Prices are in pounds sterling. If VAT applies, your quote will say so. The quote is the document that governs; the website's estimator is an honest guide to the shape of a price, not an offer. A quote stays open for 30 days; after that, its prices no longer bind us.
4. Payment and when the clock starts
You pay as your quote sets out. Unless it says otherwise, payment is made in full before work begins. The delivery clock starts when your payment arrives: that is what "purchase" means on our website and in these terms. If an invoice is not paid on time, we may charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 and pause work until it is.
5. Your part
Unless your quote includes our copy consultation and implementation, you supply the finished words and pictures for your site, and you confirm that you own them or have the right to use them. If you would like us to provide the photographs, a photography package must be included in your quote. You agree to answer our questions and review our work reasonably promptly. If we are waiting on something from you, the delivery clock pauses until it arrives. If we have been waiting for more than 60 days, we may treat the project as closed; if you come back after that, we will agree a fair restart with you.
6. Delivery
For a website or interactive build, standard delivery is within one month of purchase. If your quote includes a fast lane (one week, 72 hours or 24 hours), the multiplied price applies as quoted. If we miss a fast-lane date through our own fault, you do not pay the fast-lane premium: you pay the standard price instead. The fast-lane clock, like the standard one, pauses while we are waiting on you. Photography is scheduled separately with you and sits outside delivery timescales.
7. Amendments
Every build includes two rounds of amendments, free, used during the build or within 30 days of launch. If we got something wrong against what was agreed, fixing it is free, does not use up a round, and always will be: that is on us. A change of heart after your two free rounds is charged at £90 per page changed, per round. Amendments asked for more than 30 days after launch are quoted as new work, or handled through Website Care.
8. From us to you
On full payment, or on delivery for our free not for profit builds, your finished website, your interactives, and the words and images created for you become yours: we assign our rights in them to you, and we will confirm that assignment in a signed document whenever you ask. The underlying technical foundation and reusable patterns we build with remain ours, and you have a permanent, free licence to keep using them as part of your site. You can move your site elsewhere at any time, and we will hand over the files. No lock-in, no ransom. For custom portals and web apps, what passes to you and when is set out in their own quotation, alongside clause 10.
9. Hosting and Website Care
Hosting and Website Care plans are billed as quoted, in advance. Website Care is priced per page of your site, at the per-page rate shown when you choose it, and each visit includes your content edits, priority support, updates and routine site checks. Hosting keeps your site's files on our server and online; it does not include your domain name, which you register and pay for in your own name with your chosen registrar, and which we will help you set up and connect. You can cancel a plan at any time and it simply will not renew; we can end one with a month's notice. On ending, we hand over your files and help you move. Care covers small edits and upkeep, not rebuilds, redesigns or new features, which we will happily quote for separately. An interactive refresh, restructuring your interactives against the current rates, thresholds and rules, is available whenever you need it, pay as you go, priced per interactive. Care itself runs monthly or quarterly as a plan, or as one-off visits priced per page in the same way, as you need them.
10. Custom portals and web apps
Custom portals and web apps are a different kind of build from a website. Accounts, logins and live data need infrastructure that runs all the time, so they are not delivered as plain HTML files: they run on systems we manage for you, under a monthly management plan agreed in your quotation. Each one is scoped in a conversation and priced in its own quotation, which will set out what is included, what the management covers, and how leaving works. If the management plan ends, we hand over your data in a sensible, standard format and help whoever takes over; the running of the service then stops with us. Because these are running services, their build timescales and how changes are handled come from their quotation rather than clauses 6 and 7, and while we work to keep them available and to restore them promptly under your management plan if something breaks, we do not promise uninterrupted availability. Personal data inside a portal, yours, your staff's and your customers', belongs to your business: we handle it only on your behalf and only on your instructions under UK data protection law, and our data processing terms will form part of your quotation.
11. Photography
Photography is priced all-in: our travel, accommodation where needed, the full day on site, and all editing and finishing. The price covers anywhere we can reach by road in England, Scotland and Wales; destinations needing a ferry or flight are priced individually before booking. There is no expenses invoice afterwards. The day is scheduled with you. On payment, you own the finished photographs for use in your business.
12. The £125 first page
If you buy a first page and commission a bigger build from us within 30 days, the £125 comes off the price of that build.
13. Showing our work
We may show your finished website, interactives and photographs as examples of our work, with your business named. If you would rather we did not, tell us and we will not.
14. What we do not promise
We build carefully and we stand behind the work, but we do not promise particular search rankings, traffic levels or sales. The calculators on our website, including the payback tool, are honest arithmetic and illustrations, not forecasts. You are responsible for your own business's content, claims and legal compliance on your site.
15. Liability
Our total liability to you in connection with any piece of work is capped at the amount you paid us for that work. For hosting, Website Care, Interactive Refresh and portal or web app management plans, it is capped at what you paid for that plan in the twelve months before the problem arose. We are not liable for indirect or consequential losses, such as lost profits, lost data or lost goodwill. Nothing in these terms excludes or limits any liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.
16. General
If any part of these terms turns out to be unenforceable, the rest still stands. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If something goes wrong, talk to us first: we read and reply to every message, and we would much rather fix a problem than argue about one.